Shipping & Returns

For items which are custom designed specifically for you,the design process may take longer than in stock items. Allow time to fill your order and obtain the gemstones needed. Once we have agreed on a design, we will send a confirmation e-mail. Custom and special orders must be paid in full at the time the order is placed. When the order has been paid in full, Jewels Quest will begin production. Please allow 3 to 5 weeks for all Special Orders. We will work diligently to finish your order and ship it out to you as swiftly as possible.

Note: Jewels Quest reserves the right to make available for sale any and all custom designs that we have made for customers at any time and at any price. These designs are works and property of Jewels Quest.

All in stock items must be returned to Jewels Quest within 10 calendar days of receiving merchandise. You must call or email for an RA# (Return Authorization) prior to shipping your return. All return packages must clearly display this RA# on the outside of the box, or the package will not be received.

Keep in mind that on custom orders there are no refunds or exchanges, as the item has been customized specifically for you.

All items are shipped within 48 hours. Special orders and custom designed jewelry will take longer to ship (15 to 20 business days).
At this time Jewels Quest is only able to ship to addresses within the United States and Canada. To ensure the secure delivery of your order, Jewels Quest will not ship to P.O. Boxes.